Privacy Policy

1. Who We Are

Artizen Construction Ltd is a New Zealand-registered construction and surface artistry company operating nationwide. We are the data controller for the personal information collected through this website.

2. Information We Collect

Information you provide directly

When you submit a quote request or contact form on our website, we collect:

• First name and last name
• Email address
• Phone number
• Location or region
• Service type, approximate budget, and project timeframe
• Project description and any details you choose to share

Information collected automatically

When you visit our website, we and our third-party partners may automatically collect:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URL
• Ad click and conversion data (via Google Ads / Google Tag)
• Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use the information we collect for the following purposes:

Responding to your enquiry

• To review your project requirements and prepare a quote
• To contact you by email or phone regarding your enquiry
• To schedule consultations or site visits

Advertising and marketing

• To measure the effectiveness of our Google Ads campaigns
• To track conversions when you submit a quote request (via Google Ads conversion tracking tag AW-18122759836)
• To show relevant ads to users who have visited our website (remarketing)
• To improve our advertising targeting based on aggregated, anonymised data

Website improvement

• To understand how visitors use our site and which pages perform well
• To fix technical issues and improve the user experience

4. Legal Basis for Processing

We process your personal information on the following grounds:

• Contract / pre-contract: Processing is necessary to respond to your quote request and take steps at your request before entering into a contract.
• Legitimate interests: We have a legitimate interest in measuring advertising performance and improving our website, provided this does not override your fundamental rights.
• Consent: Where required (e.g. non-essential cookies), we obtain your consent. You may withdraw consent at any time.
• Legal compliance: We may process data where necessary to comply with our legal obligations under New Zealand law.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies. These include:

Essential cookies

Required for the website to function correctly. These cannot be disabled.

Google Ads (Google Tag)

We use Google Ads conversion tracking and the Google Tag (gtag.js) to measure when visitors complete actions on our site — such as submitting a quote request — that originated from a Google ad. Google may set cookies and collect data as described in Google's Privacy Policy at policies.google.com/privacy.

You can opt out of Google's use of cookies for advertising by visiting adssettings.google.com or by installing the Google Analytics opt-out browser add-on.

Analytics cookies

We may use analytics tools to understand how visitors interact with our website. Data collected is aggregated and anonymised where possible.

Managing cookies

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of this website. For more information about cookies generally, visit allaboutcookies.org.

6. Third-Party Services

We use the following third-party services that may process your personal information on our behalf:

Formspree

Our quote request form is processed by Formspree (formspree.io). When you submit the form, your data is transmitted to Formspree's servers for delivery to us by email. Formspree's Privacy Policy is available at formspree.io/legal/privacy-policy.

Google LLC

We use Google services including Google Ads, Google Tag Manager, and Google Fonts. Google may collect and process data in accordance with their own privacy policies. Google is certified under applicable data transfer frameworks. Learn more at policies.google.com/privacy.

Instagram / Meta

Our website links to our Instagram profiles (@artizen_construction and @zenardenstudio). Meta's data practices are governed by their own privacy policy at facebook.com/privacy/policy.

7. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes described in this policy, or as required by law:

• Quote enquiry data is retained for up to 3 years from the date of submission, or longer if a contract is entered into
• Advertising and analytics data is retained in accordance with Google's standard retention policies
• Where no contract results from an enquiry, we will securely delete your information once it is no longer needed

8. Data Security

We take reasonable steps to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. Our website uses HTTPS encryption for data in transit. Our third-party service providers maintain their own security standards.

No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access — Request a copy of the personal information we hold about you
• Correction — Request that we correct inaccurate or incomplete information
• Deletion — Request that we delete your personal information, subject to any legal obligations we have to retain it
• Portability — Request your data in a structured, machine-readable format where technically feasible
• Withdraw consent — Where processing is based on consent, withdraw that consent at any time
• Complain — Lodge a complaint with the Office of the Privacy Commissioner (New Zealand) at privacy.org.nz

To exercise any of these rights, please contact us using the details in Section 10.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a complaint, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

Continued use of our website following any changes constitutes your acceptance of the updated policy.